Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Routty Service Management using the options provided.
Product enhancements
Bug report
Report a bug you found in our application
Required fields are marked with an asterisk*
{"xsrfToken":"574500666e033d1999f0ac25a5e246a5d206d947_lout","branding":{"id":"3","key":"rsm","name":"Routty Service Management","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0097b8","headerLinkHoverBGColor":"#0097b8","headerBadgeColor":"#0097b8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a2217b42-3f51-4d74-a1c0-eb3464254068/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZjliMDBiMi04Yjc2LTRhOGEtOGE3YS03NGY3OTE5YTI1NWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEyMjE3YjQyLTNmNTEtNGQ3NC1hMWMwLWViMzQ2NDI1NDA2OCI6WyJyZWFkIl19LCJleHAiOjE3NjYzMzU1MTcsIm5iZiI6MTc2NjMzNDkxN30.M-KtzrjYpjQIsazCUOGjfdptROlWwqB09cCzA20bDFA&client=ef9b00b2-8b76-4a8a-8a7a-74f7919a255b&mode=fit","logoId":"a2217b42-3f51-4d74-a1c0-eb3464254068","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Routty service portal","sharedPortalName":"Routty service portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Routty service portal","sharedPortalName":"Routty service portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00b6da","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d9b6128b-b37c-43f9-a73a-5cdc3aaa5bb6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZjliMDBiMi04Yjc2LTRhOGEtOGE3YS03NGY3OTE5YTI1NWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ5YjYxMjhiLWIzN2MtNDNmOS1hNzNhLTVjZGMzYWFhNWJiNiI6WyJyZWFkIl19LCJleHAiOjE3NjYzMzU1MTcsIm5iZiI6MTc2NjMzNDkxN30.x-Ve1Y_c94LM1YyVH_OAMOGGqIO2_0-MPoNb1ezU9nc&client=ef9b00b2-8b76-4a8a-8a7a-74f7919a255b&height=300&mode=fit","bannerMediaApiFileId":"d9b6128b-b37c-43f9-a73a-5cdc3aaa5bb6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"rsm","projectId":10041,"serviceDeskId":3,"name":"Routty Service Management","description":"<p>Welcome! You can raise a request for Routty Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"41","name":"Add DNS entry","descriptionHtml":"","callToAction":"Add DNS entry","introHtml":"<p>Add a DNS entry for the routty.eu and routty.io domains</p>","icon":10533,"iconUrl":"https://partner.support.routty.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[12],"key":""},{"id":"39","name":"Bug report","descriptionHtml":"","callToAction":"Bug report","introHtml":"<p>Report a bug you found in our application</p>","icon":10476,"iconUrl":"https://partner.support.routty.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[11],"key":""},{"id":"43","name":"Capture license request","descriptionHtml":"","callToAction":"Capture license request","introHtml":"<p>Request a new license for Routty Capture</p>","icon":10504,"iconUrl":"https://partner.support.routty.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[13],"key":""},{"id":"40","name":"Feature request","descriptionHtml":"<p>Please add your ideas for any new features below</p>","callToAction":"Feature request","introHtml":"<p>A request for a new feature</p>","icon":10498,"iconUrl":"https://partner.support.routty.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[11],"key":""},{"id":"42","name":"Request access to partner documentation","descriptionHtml":"","callToAction":"Request access to partner documentation","introHtml":"<p>Create a new user to access partnerdocs.routty.io</p>","icon":10527,"iconUrl":"https://partner.support.routty.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[12],"key":""},{"id":"44","name":"Routty AP license request","descriptionHtml":"","callToAction":"Routty AP license request","introHtml":"<p>Request a new license for Routty AP</p>","icon":10504,"iconUrl":"https://partner.support.routty.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[13],"key":""},{"id":"38","name":"Service request","descriptionHtml":"","callToAction":"Service request","introHtml":"<p>A general request for support</p>","icon":10466,"iconUrl":"https://partner.support.routty.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[12],"key":""},{"id":"33","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10537,"iconUrl":"https://partner.support.routty.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"35","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"<p>A question about our application</p>","icon":10491,"iconUrl":"https://partner.support.routty.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Service requests"},{"id":11,"name":"Product enhancements"},{"id":13,"name":"Licenses"}],"orderMapping":{"12":[41,42,38],"11":[40,39],"13":[44,43]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a55f9afb-cb8f-3e71-9183-e31c6eddf0d7","appLinkName":"System Confluence","appLinkUrl":"https://routty.atlassian.net/wiki","spaceKey":"PKB","spaceName":"Partner knowledge base","spaceUrl":"https://routty.atlassian.net/wiki/spaces/PKB","isServer":false},"labels":[],"projectKey":"RSM","serviceDeskId":3,"kbLinkDomainURLs":["https://partner.support.routty.io","https://routty.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZjliMDBiMi04Yjc2LTRhOGEtOGE3YS03NGY3OTE5YTI1NWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYzMzYxMTcsIm5iZiI6MTc2NjMzNDkxNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.FMEcQ2jvwoslUicW2G0x7kPqgkKvYVM40U4Wbkr9Dmc","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"ef9b00b2-8b76-4a8a-8a7a-74f7919a255b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":39,"projectId":10041,"issueType":{"id":"10084","name":"[System] Problem"},"form":{"name":"Bug report","descriptionHtml":"","callToAction":"Bug report","intro":"<p>Report a bug you found in our application</p>","instructions":"","icon":10476,"iconUrl":"https://partner.support.routty.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10134","fieldConfigId":"10265","label":"Pending reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10188","label":"More info required","selected":false,"children":[]},{"value":"10189","label":"Awaiting approval","selected":false,"children":[]},{"value":"10190","label":"Waiting on vendor","selected":false,"children":[]},{"value":"10191","label":"Pending on change request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe the steps to reproduce, actual outcome and expected outcome","descriptionHtml":"<p>Please describe the steps to reproduce, actual outcome and expected outcome</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10072","fieldConfigId":"10195","label":"Version/Environment","description":"Please enter the version where you discovered this issue, if the issue needs to be reproduced on a customer environment, please also enter the environment.","descriptionHtml":"<p>Please enter the version where you discovered this issue, if the issue needs to be reproduced on a customer environment, please also enter the environment.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10246","fieldConfigId":"10390","label":"Product","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10452","label":"Gscan desktop","selected":false,"children":[]},{"value":"10453","label":"Gscan service","selected":false,"children":[]},{"value":"10454","label":"Routty AP","selected":false,"children":[]},{"value":"10455","label":"Routty Cloud","selected":false,"children":[]},{"value":"10456","label":"Routty IC","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/39","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/39","calendarParams":{"firstDay":0,"date":"2025-12-21T17:35:17+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a55f9afb-cb8f-3e71-9183-e31c6eddf0d7","appLinkName":"System Confluence","appLinkUrl":"https://routty.atlassian.net/wiki","spaceKey":"PKB","spaceName":"Partner knowledge base","spaceUrl":"https://routty.atlassian.net/wiki/spaces/PKB","isServer":false},"labels":[],"projectKey":"RSM","serviceDeskId":3,"kbLinkDomainURLs":["https://partner.support.routty.io","https://routty.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZjliMDBiMi04Yjc2LTRhOGEtOGE3YS03NGY3OTE5YTI1NWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYzMzYxMTcsIm5iZiI6MTc2NjMzNDkxNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.FMEcQ2jvwoslUicW2G0x7kPqgkKvYVM40U4Wbkr9Dmc","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"ef9b00b2-8b76-4a8a-8a7a-74f7919a255b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}